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I have come back to this thread many times over the last 4 years. It's really one of the the best reads i've had on any chan. It's always cool to see an OP post back after many years.
Unfortunately i'm back on the no-job list myself in about a month due to health complications and just plain quitting my job.
I feel with anybody who have worked phone support jobs. My very first job was a 1st line supporter at the biggest ISP in my country. Not only did I have to contend with angry and/or stupid apes not RTFM'ing an INCREDIBLY simple manual and having to guide them all through resetting their routers and TV receivers, but i had to deal with this while every FUCKING SECOND of my time was counted, recorded and nitpicked for shit pay only a few bucks above welfare. I got a heavy case of phone-PTSD to this day because of this shit... I ended up getting anxiety attacks whenever someone called me, even friends and family
once, the entire cable technician staff decided to go on strike for a fucking week, and just guess who had to take ALL the flak.
Did I get a bonus for my good performance during that week? heh, FUCK no... I got a sucky bunch of coupons for their piece of shit "service" so I could have cheaper net for few months (I had my subscription at a competitor who actually offered a decent router, good support and excellent uptime).
For the next job I moved to Germany to work at a jewlery company... Here I got a harsh lesson in the company-wide effects of bad (or, rather, non-existing) leadership.
I worked there as a programmer in a small team of 3 (me, the CIO and a web dev/IT support guy). The place, the CEO and the co-workers were really cool people to work with. The IT department was running really well, and we started really getting shit done after I got up to speed. IT was respected by all, and I expanded my duties to server maintenance and sysadmin work.
In the end of 2015 we had implemented nearly half a million lines of super stable automation code (for interfacing with a shit ERP system), along with a support ticket system, company-wide network monitoring, a warehouse status display system and much, much more.
Shit was pretty good, the pacing was optimal and everything went well untila few months later when it was announced the CEO got the boot and the company owners would grab the reins from here on in.
Essentially what happened, was that the entire company turned into stressful shit within just a few days. Before, we had maybe one or two calls a day for really minor stuff (a dialog box or a paper jam), but after that we got absolutely flooded... literally EVERYBODY in the entire company (even 10yr+ veterans) had more or less "forgotten" basic, well-documented, precautions, procedures and rules regarding the ERP system and other areas.
After a a week of that hell, the owner suddenly decided that we didn't need a ticketing system or network monitoring (all made on free and Open source stuff as well, so not because of expenses),and that was when I decided to turn in my notice.
Currently I work as a sysadmin for a company doing software for govt purposes, and right now, it's pretty cushy as I work from home (health complications, as mentioned above), but again I decided to quit... Not only because of EU's GDPR laws threatening my job security (and the company entirely because our code is actually shit), but because of a very egocentric boss with a bad case of the Dunning-Kruger Effect (aka. "i'm always right"-syndrome) and the fact that my dept (yes, I'm the boss of IT..... but only on paper) is constantly treated like slave labor or Indian Microsoft scammers (especially by our devs, which btw are treated like fucking kings) and not a shit is given.
If my country didn't have an extreme case of "educational inflation" (by this, I mean, if you want to even just make sandwiches, there's a 3-year education for that... and YES you'll have to take it or have VERY low chances of getting hired), i'd happily move on to a different line of work.
I've thought about getting into photography proper, and possibly offer photogrammetry and photo drone services... possibly combine that with RL or digital painting (a hobby of mine).
On the other hand, that shit requires heavy equipment... which i'm not able to lift... due to my health (busted shoulder joints at age 29 ain't fun -_- )